Users Page Manual 3.0

Access to this menu in Betools through: Users

This section lists all the users that exist in the service and allows you to perform CRM actions.
You can use this menu to review users information and modify some user related information. The list of actions available might vary between the type of user (Telefonica, Non-Telefonica).

Blocks

Users

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Field	Description	Restrictions
Name	Internal name. Not displayed in end user apps	Read Only
Unique ID	Unique identifier, that uniquely identifies each user in the OSS/BSS.	Read Only
E-mail	User email, that will be used for login and email notification purposes	Read Only
Status	Can be: Awaiting Email Confirmation: Waiting confirmation E-mail from the user. Active: User is active. Suspended: User suspended. Excluded: User excluded. Unknown: User with some invalid data.	Read Only for Telefonica users.
Source	Controls the access and visibility of this subscription for other operators. Only operators with rights over this source or its children will be able to see it.	Read Only
Instance	Instance where the user belongs to.	Read Only
Since With GAL Connector	Flag that indicates if the new user has synchronized with GAL correctly.	Read Only
Platform ID	Identifier of the OSS/BSS platform that manages this user	Read Only
Type	Values can be: Telefonica: means that the user is managed by an OB OSS/BSS. You cannot modify some fields for this user type. Non-Telefonica: means that the user has been created directly in the platform and is not managed by any external OSS/BSS.	Read Only Some modifications are blocked for Telefonica users: Status Type …
ServiceId Type	A registration user made by OB can be IPTV or OTT but registration users made on the portal will be always OTT.	ReadOnly
E-wallet	Amount of e-wallet balance. The currency used will be the one defined at Instance level	-
Current Credit Limit	Remaining amount of money that can be spent in rentals during the ongoing month: 0 means user cannot purchase contents. -1 means user has no limit to purchase contents.	-
Default Credit Limit	It is calculated with the minimum limit of user subscriptions and is used when the credit limit needs to be reset. It is -1 when user has not any limited subscription	Read Only
Credit Card Availability	This field has meaning only for Non-Telefonica users in instances with SIA payment method. It indicates if user has ever registered a valid credit card and then user's registration process can be seen as finished. It is stored at GVP_USERS.CREDIT_CARD_STATUS. Possible values are: 0: n/a. Meaning that this field does not apply to this user. Possible reasons: instance parameter SIA_ENABLED = false (this instance is not connected to SIA payment gateway), TEF user, ... By default, it will be ""0: n/a"" for every GVP user. 1: Pending. It will be ""1: pending"", after a NO TEF user self-registers to an instance with SIA_ENABLED = true.It means that this user needs to register a valid credit card in SIA system and he has not done it yet. In that case, after a loginUser or an attempt to createPurchase, PC client will always redirect user to registration credit card page. 2: Active. Meaning that this user has registered a valid credit card in SIA.	Read Only
First Name	First name of the user. Managed by the user itself, in the registration fields in web portal	Read Only
Last Name	Last name of the user. Managed by the user itself, in the registration fields in web portal	Read Only
Birth Date	User birthday. Managed by the user itself, in the registration fields in web portal	-
First Access	Indicates if the user performed the first login or not.	-
Confirmation Code	Confirmation code sent by the platform during the registration process.	Read Only
Geoblock White List	It allows to whilelist the user, so Geo Blocking is not applied when accessing from outside the country the instances is configured to be available in	Read Only
Owner	Operator that created this channel	Read Only
Is Test User	Flag that indicates if the user is a test user.	-
BI Test User	Flag that indicates if the user is a BI test user.	-
Telefonica User ID	Identifier of the associated telefonica user.	-
CPVR Hours	Amount of hours for recordings the end user can schedule.	-
Suspension Date	Date on which the user has been suspended for the last time.	ReadOnly

User PINS

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In this block you can manage User PIN codes. Those codes are created when user self registers though UNIAPI or user is enabled if provisioned though GAL BSS.
There are three PIN types:

• Adult Control: used for Adult contents
• Parental Control: used for Parental level verification.
• Purchase Control: used for Purchase verification.

Each PIN has a PIN value which allows to see the value that the user has configured and Enabled flag, that allows to enable/disable the PIN

User PINs management block

Add New PIN

1. Use the button and new PIN row will be created.
2. Fill in the PIN number and the enabled flag and the PIN Type
3. To save changes, press the in the user page.
   

Modify a PIN
You can modify any PIN number and enable/disable each of the PINs. To save changes, press the in the user page.

Reset PIN

1. Use the button to set the PIN to 0000 and the enabled flag to false (disabled).
2. To save changes, press the in the user page.
   

Delete PIN

1. Use the button to remove a PIN entry
2. To save changes, press the in the user page.
   

User Rights

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User Rights block shows the list of products the user has rights for and that are active. This block shows different information related to the user rights:

• Purchase ID: Internal ID of the purchase
• Product ID: ID of the product
• Product Type: The types of product, that can be:
  • TVOD rentals (Movie, Serie, Season, Episode)
  • PPV purchases (PPV)
  • Subscriptions (Subscription)
• Date Start: Date from the user has rights
• Date End: Date until the user has rights. In case of Subscriptions where recurrence is controlled by GVP (SIA, eWallet), this is the date for the next billing period.
• Purchase Status: Status of the purchase, value can be:
  • Active: the purchase is active and the user has active user rights.
  • Error: An error occurred during the purchase process.
  • Finished: The purchased period is end, of a nonrecurring purchase.
  • Trial: The user has made a purchase of product with a trial period configured. After the period, the purchase is changed to active and is billed.
  • Canceled: the purchase has been cancelled.
  • Cancelling: the purchase has been canceled, but the user still have rights in the purchased period.
  • PendingOBActivation: The purchase is pending to be confirmed towards the BSS.
  • PendingOBCancellation: The purchase cancellation is pending to be confirmed towards the BSS.
  • Pending: For non-billing purchases, the purchase is pending to be notified to the payment gateway.
• Payment Type: Type of payment:
  • Billing
  • eWallet
  • WebPay
  • SIA
• AutoRenew: Indicates if this is a recurrent user right (Subscription based)
• Price: The price of the purchase related to this user right.

User rights block

Extend Rental Period On this block it’s possible to extend or to expire the rights of a user for a specific product.

1. First change the End Date to the desired new date.
2.  To save changes, press the in the user page.
   

Cancel right You can also cancel a user right, which will make the user right to move to Cancelling status. It applies only to Subscription products (recurrent) because the user will still have access to the content until the end date is reached. After the end date, the user right will be Cancelled.

1. Use the button to cancel the user right.
2. A confirmation popup will be shown asking for confirmation.
3. To save changes, press the in the user page.
   

Disable right You can also Disable the user right, which means that the content purchased will be cancelled immediately and the user will not have access to the content anymore. The purchase status will be changed to Expired and it will be moved to User History block.

1. Use the button to remove a PIN entry.
2. A confirmation popup will be shown asking for confirmation.
3. To save changes, press the in the user page.
   

User History

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This block shows the different purchases made by the user over time, displaying the product type, name status and its price. The fields are described below:

• Product Id - The product ID.
• Product Type - The type of product
• Name - The product name.
• Date Start - Date when the rights were given.
• Date End - Date when the rights will be removed.
• Status field - Same status as in User Rights
• Payment Type - Same as in User Rights
• Transaction - ID of the transaction, each transaction in GVP has a unique ID transaction.
• Price - Price of the product bought.
• Quality - The max quality that the product was purchased with.
• PricingModel - ID of the pricing model used on this purchase.

Subscription Event Collections block

User History

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This block shows exactly the time (based on the heartbeats) a user has been playing a media, for both, VOD Contents and Live Contents. So when a user is watching a movie or a program, for example, it will record the time of the movie on this block based on each heartbeat.

User Devices

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This block allows you to review all the devices the user has linked with his account. The information available about the device is:

• Creation Date: Date when the device was first registered in the platform.
• Last Update: Date when the device has been updated
• Name: Device name
• Friendly Name: Device friendly name assigned by the user
• Device ID: Unique Device ID used to register the device in the platform
• MAC: Mac address of the device
• Master: Flag that indicates if the device is a Master device (Mediaroom only)
• Status: Indicates if the device is enabled or disabled. A disabled device will request the user to login to continue using that device
• Notification Token: The token used to register for receiving notifications
• Token status: The status of the notification token,

User devices block

You can perform several actions in this block:

Review all the info for a device
Use the button and you will be taken to the User devices page so you can review extended information about an specific device.

Disable or enable a device

1. Use the button to enable a device, allowing the user to use it without having to login.
2. You can also disable the device using the button. A disabled device will request the user to login to be able to continue using it.
3. The device status flag will be modified depending on the status.
4. To save changes, press the in the user page. The device will be enabled or disabled.
   

Delete a device

1. Use the button to remove a device
2. To save changes, press the in the user page. The device will be deleted
   

User Video Service Info

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This block allows you to review extended information about the video service and settings. Some of this information is related only for IPTV users (Mediaroom) but the rest is used for any user type.

• Unique ID: User OSS/BSS Unique ID (Alias)
• Geographic Area: Geographic Area code, used for Channel Maps definition.
• Blackout Area: Blackout area, used for Blackout region definition.
• Time Zone: User Timezone defined by the OSS/BSS
• SD Media Streams : Number of SD streams available
• HD Media Streams: Number of HD streams available
• Service Group: (Mediaroom) Indicates the service group assigned.
• Server Code List: (Mediaroom) Indicates the server code list.
• TimeShift Status Id (Mediaroom) Indicates the status of Mediaroom
• TimeShift Status Date: Flag that indicate (Mediaroom) Indicates the last date when the status was updated.

User Video Service Info block

This block doesn't allow any modifications.

Email Communication

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This block allows to review all the emails that have been sent to a specific user as well as resending some of those emails. You can also us the Sent Mail page to review extended information.
Click on the LOAD MESSAGES button so the different emails are loaded.

Email communications block

Preview email sent
By clicking in the button in each email, you can access to its contents and review the information that has been sent to the user.

Send a new email (Remember password / Welcome)
By clicking in the SEND REMEMBER PASSWORD EMAIL button, you can send a new remember password email to the user. This option is only available for users in Active status
By clicking in the SEND WELCOME EMAIL button, you can send a new welcome email to the user. This option is only available for users in Awaiting Email Confirmation status

Re-sending an email sent
You can re-send any email that has been sent to the user.

1. Click on the 30px to re-send an email
2. A confirmation popup will ask you for confirmation. If you accept it, the email will be sent again to the user.

User Interests

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This block allows you to review and manage the User interests. The interests can be used to send notifications to users segmented by interests.

User Interests block

Add existing Interests

• Click the button and a dialog will open to select an existing Interest.
• Once finished, save changes by using the in the User page and the interest will be removed from that user.
  

Remove Interests

• Use the button to remove the association of an Interest .
• Once finished, save changes by using the in the User page. This will not delete the interest from the platform. In order to delete the Interest, you will have to go to the Notification Interests Page.

CRM History

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In this block it is possible to see all the events related to an user CRM history and status changes are displayed, so it is possible review what CRM actions have been performed to the user. The block displays the different events generated by a the specific user. The events are ordered by creation date (last event first) the last 20 events and will allow to navigate to older events.

CRM history block

No other action is allowed in this block.

User SIA Cards

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This block shows all credit cards linked to this user.

SIA Cards block

Each credit card will be described by the following fields:

• ID: Index in database (GVP_USERS_SIA_CARDS table)
• Creation date: Creation date for this register
• Name: Alias configured by user to identify registered credit card (e.g. Visa personal)
• Owner: MiB user that generated this register
• Token: Token generated by SIA. It connects a user with his registered credit card.
• Pan: Masked credit card number (e.g. 2098 **** **** **** 6789)
• Status: The status of the token (credit card) may be:
  • 0: Unknown
  • 1: Active. When a token is active means this token is used for every purchase and recurring payment. In GVP4.0, every user can have one and only one active token.
  • 2: To be canceled. When a user is excluded in GVP, GVP must remove from SIA his credit card info.
  • 3: Canceling. Whereas agent is processing the cleaning process in SIA after a user is excluded.
  • 4: Canceled. When SIA has removed the token because it has expired or replaced by a new token.
• Micropayment: ID in GVP_SIA_MICROPAYMENTS of the micropayment used to validate this credit card.
• User: User Id

User Services

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This block shows information about the Services associated to the user. The different services are associated to the users through the subscriptions the user has access to.

• Service ID: Service ID
• Service Name: Name of the Service.
• Requires User Agreement: Shows if that specific services is set to require user agreement.
• Has Access: Shows if the user has access to this service through his current subscriptions.
• Has Accepted Agreement: Shows if the user has accepted the agreement text.

Subscription Relationships block

Groups

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This block shows Groups the user belongs to. This block allows adding a user to an existing group

• ID: Group ID
• Name: Name of the Group.
• Priority: Shows the priority of the group.
• Settings Partition: Shows the partition parameters that affect this group.

Groups block

User Preferences

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This block shows the different preferences that have been configured by the users. The different preferences depend on the different applications, but some examples are:

• LastLanguage
• CatchupServiceActive
• StartOverServiceActive
• AdultFirstAccess

User Preferences block

User Tags

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This block shows the user tags. For example: what content has the user reproduced, what content has completely visualized, what content has rated, what you have marked as favorite...

User Tags block

User Custom Fields

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This block shows the custom fields. These are fields created by the OB for user registration. They are fields that use obs, in addition to the basic fields

Custom Fields block

Actions

Create	Edit	Edit in List	Bulk Edit	Copy	Copy with Relateds	Delete

Create

User creation from users page is not allowed. Users can only be created in the platform through two ways:

• OSS/BSS provisioning: Telefonica (billing payment) users are created through OSS/BSS provisioning. Those users will be completely managed from the OB OSS/BSS and the set of actions that can be performed in MIB 3.0 Users page is limited.
• User self registration: Non-Telefonica (no billing payment) users can perform self-registration in the different portals. Only available in Instances where self-registration is configured.
  

In this case the user will be Non-Telefonica and will be completely managed inside the platform.

Edit

User modifications are enabled for some operator profiles (CRM, OB Admin). It can be used to perform modifications in some of the user related data. As it has been already explained before, the user data that can be modified depends on the user type:

• Telefonica users:
• Non-Telefonica users:

Edit in List

Edit in list is disabled for Users for security reasons. You have to go to Edit Page to perform any modification.

Bulk Edit

Bulk Edit is disabled in the Users page for security reasons. Only single modification is allowed in the Edit Page.

Copy

Copy is disabled for users as user creation from MIB is not allowed.

Copy with Relateds

Copy with Relateds is disabled for users

Delete

User deletion is not allowed. To disable users, set them to Status = Excluded. They should remain excluded at least for 6 months. If you want to remove some users that have been excluded since more than 6 months, use the Users Cleaner tool.