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{| class="wikitable"|-! style="width:10%;" | [[#Create|Create]]! style="width:10%;" | [[#Edit|Edit]]! style="width:10%;" | [[#Edit in List|Edit in List]] ! style="width:10%;" | [[#Bulk Edit|Bulk Edit]] ! style="width:10%;" | [[#Copy|Copy]]! style="width:10%;" | [[#Copy with Relateds|Copy with Relateds]] ! style="width:10%;" | [[#Delete|Delete]]|-| style="text-align:center" | [[File:Tick.png|16px|center]]| style="text-align:center" | [[File:Tick.png|16px|center]]| style="text-align:center" | [[File:Cross.png|16px|center]]| style="text-align:center" | [[File:Tick.png|16px|center]] | style="text-align:center" | [[File:Tick.png|16px|center]]| style="text-align:center" | [[File:Tick.png|16px|center]]| style="text-align:center" | [[File:Cross.png|16px|center]]|} === [[File:New3.png|middle|40px]] Create ===Email creation is enabled by default for most of the CRM operator profiles. It The user can be used to manually create email messages to be sent for users.# Use the [[File:New3.png|middle|30px]] button to create an empty email message.# Fill all the email message data and only read the related blocks.# Once finished, save changes by using the [[File:Save3.png|middle|30px]] button in the sent mail page.<br /><br /> === [[File:BulkEdit3.png|middle|40px]] Edit ===Email edit is enabled by default for most details of the CRM operator profiles. It can be used to retry or sending again an email. Once finished modifying the email message, save changes by using the [[File:Save3.png|middle|30px]] button in the sent mail page.<br /><br /> === [[File:Edit3.png|middle|40px]] Edit in List ===Edit in list is not enabled for sent mail page.<br /><br /> === [[File:BulkEdit3.png|middle|40px]] Bulk Edit ===Bulk Edit is enabled in the a Sent Mails pageMail, allowing you to modify several email messages at the same time. However, not all the relateds blocks will be available for performing a bulk edit operation. The blocks no other actions are available are:* '''Basic email information'''<br /><br /> === [[File:Copy3.png|middle|40px]] Copy ===Copy is enabled for email messages. Using the [[File:Copy3.png|middle|25px]] button, you will be able to clone the basic information from the email into a new email. Once the email message is copied, review that all the fields have been copied properly and press [[File:Save3.png|middle|25px]] Save button.<br /><br /> === [[File:Copy3.png|middle|40px]] Copy with relateds ===Copy is enabled for email messages and has the same behavior as Copy button.<br /><br /> === [[File:Delete3.png|middle|40px]] Delete ===Emails messages cannot be deleted by the operator. <br />
→Sent Mail
! style="width:40%;" | Restrictions
|-
! style="text-align:left;border-left:5px solid yellow;" | Agent Hash| Agent Hashcode| Read Only|-! style="text-align:left;border-left:5px solid yellow;" | Timeout (Timezone - Coordinated Universal Time)| Timeout field displayed in the user timezone.| Read Only|-! style="text-align:left;border-left:5px solid yellow;" | Send Priority| In this field is setted the priority of the email.| Read Only|-! style="text-align:left;border-left:5px solid yellow;" | Name
| Email name
| -Read Only
|-
! style="text-align:left;border-left:5px solid yellow;" | User Id| In this field is displayed the Id of the user to whom the email was sent.| Read Only|-! style="text-align:left;border-left:5px solid yellow;" | To
| Email address the mail was sent to.
| -Read Only
|-
! style="text-align:left;border-left:5px solid yellow;" | Subject
| Email subject
| -Read Only
|-
! style="text-align:left;border-left:5px solid yellow;" | From
| Email address from the email is sent to
| -Read Only
|-
! style="text-align:left;border-left:5px solid yellow;" | Sent
| Flag that allows to know if the email has been already sent or is still pending to be sent.
| -Read Only
|-
! style="text-align:left;border-left:5px solid yellow;" | Owner| Operator that created this mailThe Id of the Owner of the email.
| Read Only
|-
! style="text-align:left;border-left:5px solid yellow;" | CC
| CC email field
| -Read Only
|-
! style="text-align:left;border-left:5px solid yellow;" | Body| Contains the The body for of the email.| -Read Only
|-
! style="text-align:left;border-left:5px solid yellow;" | Retry count
| Number of retries that the email has been tried to be sent.
| Read only.
|-
! style="text-align:left;border-left:5px solid yellow;" | Source
| The Source where the email was sent to.
| Read only.
|}
== Actions ==
