CX Settings Page Manual 3.0

Access to this menu in Betools through: Customer Experience > VOD Channels > CX Settings

This page is used to manage the settings for Customer Experience.

Blocks

CX Settings

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CX Settings

Field	Description	Restrictions
Name	Name for this Setting. Not displayed in applications, it is used for internal use only.	Mandatory
Title	Title for the Setting that is shown in the different applications.	Mandatory
Setting Type	Type of the setting	Mandatory
Instance	Instance of the setting	-
Owner	Operator that created this CX Setting	Read Only

Enablers

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This block allows associating enablers, previously created in table GVP_ENABLERS, that will enable this setting to be displayed to a user. This block reads/writes to table GVP_SETTINGS_ENABLERS.

Enablers Block

Add an existing Enabler to the CX Setting

• Click the button and a dialog will open to select existing Enabler(s).
• This button offers a list of Enablers from GVP_ENABLERS not linked yet to this CX Setting.
• Allows selecting several Enablers at once.
• Once finished, save changes by using the in the CX Settings page and the Enabler will be associated.
  

Remove Enabler from CX Setting

• Use the button to remove the association of a Enabler from the CX Setting.
• Once finished, save changes by using the in the CX Setting page.

Disablers

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This block allows associating enablers, previously created in table GVP_ENABLERS, that will disable this setting to be displayed to a user. This block reads/writes to table GVP_SETTINGS_DISABLERS.

Disablers Block

Add an existing Enabler to the CX Setting to be a Disabler

• Click the button and a dialog will open to select existing Enabler(s).
• This button offers a list of Enablers from GVP_ENABLERS not linked yet to this CX Setting.
• Allows selecting several Enablers at once.
• Once finished, save changes by using the in the CX Settings page and the Enabler will be associated as a Disabler.
  

Remove Enabler from CX Setting

• Use the button to remove the association of a Enabler from the CX Setting.
• Once finished, save changes by using the in the CX Setting page.

Device Type Availability

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This block allows adding device type availabilities to object Setting. This block reads/writes to table GVP_SETTINGS_DEVICE_MAPPING.

Device Type Availability Block

This block has 3 different levels that can be expanded or collapsed:

1. Instance level: The first level groups all the device availabilities for an instance. It can be used to enable/disable the availabilities and configure the quality for all the device types at the same time. In a VOD Channel, it is not possible to create availabilities for different instances. It is just possible to create availabilities into the instance the VOD Channel belongs to. The instance is calculated based on the VOD Channel parent channel, until recursively reaches a root channel that will be linked to an Instance.
2. Device Group level: The second level groups all the device types that belong to an specific group. Device Groups are managed globally in the Device Type Groups page. You can enable/disable the availabilities and configure the quality for all the device types of an specific group.
3. Device Type level: The third level contains the specific device types, in case you want to configure the availability and/or quality of an specific device type.

Configuring availability
The Enabled column allows you to enable/disable that specific level, affecting the containing sub-levels. It has 3 different values:

The devices contained are enabled.

The devices contained are disabled.

Mixed. Some devices contained in sub-levels might be enabled and others disabled.

Children

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This block allows adding children settings to a setting. This block reads/writes to table GVP_SETTINGS_CHILDREN.

Children block

• Given a setting with children, when operator tries to change Setting Type from 1 (group) to another value the page will show a warning: "Changing Setting Type from Group to a different value, will remove every children".
  
• Then operator can:
  • cancel the action
  • confirm the change.
• If operator confirms the change, the server will remove every entry in GVP_SETTINGS_CHILDREN with GVP_SETTING_CHILDREN.PARENT_ID = the setting that is being edited.
  
  
• Given a setting with children, when operator tries to change InstanceId to another value, the page will show a warning: "Changing the value of Instance, will remove every children".
  
• Then operator can:
  • cancel the action
  • confirm the change.
• If operator confirms the change, the server will remove every entry in GVP_SETTINGS_CHILDREN with GVP_SETTING_CHILDREN.PARENT_ID = the setting that is being edited.

Add an existing Children to the CX Setting

• Click the button and a dialog will open to select an existing setting.
• You can use the button to reorder the different settings associated.
• Once finished, save changes by using the in the CX Setting page and the Child will be associated.
  

Remove Child from CX Setting

• Use the button to remove the association of a Child from the CX Setting.
• Once finished, save changes by using the in the CX Setting page.

Images

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This block allows associating images, previously created in table IMAGES, to a setting. This block reads/writes to table GVP_SETTINGS_IMAGES.

Images block

Add new images

Upload image dialog

• Use the button and a new row will be added so you can upload the new image.
• Then click the button and a dialog will be open so you will be able to select the image to be uploaded.
• Now fill the rest of the image information.
• Once finished, save changes by using the in the edit page and the image will be created and associated.
  

Add existing images

• Click the button and a dialog will open to select and existing image.
• Once finished, save changes by using the in the movie page and the image will be associated.
  

Image preview

Remove images

• Use the button to remove the association of a image from the movie .
• Once finished, save changes by using the in the movie page. This will not delete the image file from the platform. In order to delete the image, you will have to go to the Images Page.

Preview images
By clicking in the button in each image, you can access to the image preview.

Actions

Create	Edit	Edit in List	Bulk Edit	Copy	Copy with Relateds	Edit History	Delete

Create

CX Setting creation is enabled by default for most of the Content operator profiles.

1. Use the button to create an empty CX Setting.
2. Fill all the CX Setting data.
3. Once finished, save changes by using the button in the CX Setting page.

Edit

CX Setting edit is enabled by default for most of the operator profiles. It can be used to perform modification in the CX Setting data and related information. Once finished modifying the CX Setting, save changes by using the button in the CX Setting page.

Edit in List

Edit in list is enabled for CX Setting, allowing the operator to edit the Name and Title fields from the list view. You can also delete any CX Setting by clicking on the button. Once finished, save changes by using the button in the CX Setting page.

Bulk Edit

Bulk Edit is enabled for CX Settings, allowing you to modify several CX Settings at the same time.
The bulk editable fields are Name and Title.

Copy

Copy is enabled for CX Settings. Using the button, you will be able to clone the basic information from the CX Setting into a new CX Setting. The relateds will not be copied using this mode. Once the CX Setting is copied, review that all the fields have been copied properly and press Save button.

Copy with Related

Copy with Related is enabled for CX Setting. Using the button, you will be able to clone a CX Setting and the related blocks into a new CX Setting.
Once the CX Setting is copied, review that all the fields have been copied properly and press Save button.
The copy with relateds will behave as:

• Enablers: Use same IDs (Shallow Copy).
• Disablers: Use same IDs (Shallow Copy).
• Device Type Availability: Use same IDs (Shallow Copy).
• Children: Use same IDs (Shallow Copy).
• Images: Use same IDs (Shallow Copy).

Edit History

Edit History is disabled of CX Settings.

Delete

You can delete a CX Setting either from the Edit in List or from the CX Setting page, using the button. A confirmation popup will be shown before excluding it.